Leadership
Key member of the management teams involved in strategic decision making. Successfully led technical teams driving improvements across technical operations
Operations Management
Continuous improvement of operational practices and processes to enable enhanced profitability and productivity as well as customer and employee satisfaction
Service Management
Experience in overseeing service management to SME, Public, and Private Education sectors and MSP partners. Working in line with ITIL best practices to enhance customer experience
Security Conscious
Key member in obtaining IASME Gold accreditation and Certification Body status whilst responsible for maintaining standards around internal systems security and best practices
RECOMMENDATIONS
Client Testimonials
Dont’t take my word for it – here’s what my clients say:
“We have worked with Rob on our IT systems since he joined Sweethaven in 2012. He has always acted with professionalism and offered us meaningful advice on what we should be doing with our IT. We have now had 3 system upgrades with Rob at the helm and all have worked brilliantly. His knowledge on IT is one we use often and have not found it lacking. All round a useful chap to know.”
Colin Maddox
Michael Jones & Associates
“We have been involved in several projects such as UCaaS platform move, new services deployment, platform stabilisation, etc., and Rob is one of the best people I have had as a partner. I highly recommend his expertise to anyone looking for a customer professional. Rob will be a recognised member of any team.”
Yongmyoung Lee
Ericsson-LG
“We worked with Rob for several years. Apart from his very extensive knowledge of IT, he is always very helpful even on trivial issues. He is very approachable and shows a genuine interest in your business which helps identify the needs and requirements to help it grow and operate more efficiently.”
Jeremy Nichols
Mindex Ltd
“I would highly Rob . He is a highly professional individual , who has a very strong work ethic. Hardworking and very business focused and always ensuring that you get the right solution for you and your business. There is no one else that I would trust with our IT infrastructure and feel very fortunate that we found him.”
Natalie Probert
CTS Dental Supplies
“Robert has excellent technical skills coupled with the ability to manage, communicate and good customer service. As a client Manager, Robert is delivery focused and professional with a good understanding of customer needs.”
Karen Rodger
Bern Pet Foods