Conscientious certified professional with a growth mindset and over 18 years of experience within the technology industry.

Agile, professional, and takes great pride in integrity. Extensive knowledge of technology coupled with strong business acumen and leadership provide a recipe for success. Keen focus on specific, measurable, and consistent approach to drive business value holistically.

Strategic, open-minded, and business focussed to enable company growth sustainably. Thrived in high-pressure, fast passed and complex environments where organisational skills, effective communication and decision-making have been critical for success.

Leadership – Key member of leadership teams involved in strategic decision-making resulting in increased revenue and profit as well as operational efficiency and customer satisfaction. Integral in enhancing and embedding work culture, productivity and development of teams.

Service Management – Led and enhanced service management to SME, Public, and Private Education sectors and MSP partners. Working in line with ITIL best practices to drive business value and enhance customer experience.

Project Management – Led hundreds of internal and external customer projects ranging from infrastructure upgrades and hardware refreshes to cloud hosting migrations and internal systems enhancements.

Managing Cloud Platforms – Managing high levels (99.96%) of uptime and availability of a UCaaS platform for over 70k subscribers. Managing resilience testing, key infrastructure upgrades, and security enhancements as well as BAU changes.

Vendor Management – Led and worked with various global strategic partners (Ericsson-LG, Atmoso, Natlik, BrightGauge, Continuum, Connectwise, ITGlue) to achieve results.

Account Management – Key contact to existing customers providing consultancy, periodic reviews, escalations, and account management. Acted as an outsourced IT Director to consult with prospective and existing clients on the use of technology to achieve company strategic goals and add business value. Point of contact for escalation and resolution.

Management – Grew teams with varying skill sets. Defined key performance metrics resulting in high levels of operational output. Worked with teams of up to 60 experts both onshore and offshore as well as in person and remotely.

Operations Management – Continuous improvement of operational practices and processes in an agile way to deliver additional business value to customers.

Security Conscious – Key member in obtaining IASME Gold accreditation and Certification Body status whilst responsible for implementing and maintaining standards around internal systems security and best practices.

Technical Architecture – Designed and delivered solutions for customers ranging from network infrastructure upgrades to cloud migrations and server refresh projects.

Working to budgets –Working in line with department budgets to ensure hitting company growth targets whilst also identifying areas for cost saving and revenue generation.

Customer Focussed – Delivering high levels of customer satisfaction to internal and external customers.

✓ Virtualisation Technology – VMWare & Hyper-V

✓ Microsoft Windows Server 2003 – 2019 (ADDS, DHCP, DNS, GPO, RRAS, DFS, WSUS, Remote Desktop, IIS, Hyper-V, NPS, AD CS, KMS)

✓ Microsoft Exchange 2003 – 2019

✓ Microsoft 365 – Exchange, SharePoint, OneDrive, AD, Teams, Power Automate

✓ Microsoft Azure – Administration (Azure AD, VMs, VNets, VPN Gateways, IPSec tunnels, Firewalls, NSGs, Storage, Backup)

✓ Microsoft Windows OS Windows XP – 11

✓ Backup and Business Continuity – Zerto, Veeam

✓ Networking – Routing, NAT, VLAN, IPSec

✓ Next-Generation Firewalls – PFSense, SonicWALL, WatchGuard, DrayTek

✓ Storage – DAS, SAN, NAS (NETGEAR, Fujitsu Eternus, NetApp)

✓ Server Hardware – Fujitsu (RX and TX ranges), DELL, HPE

✓ Managed Wireless infrastructure – NETGEAR, SonicPoints, Ubiquiti

✓ Endpoint Protection –Webroot, BitDefender, AVG, AVAST

✓ Tools – CMD, PowerShell, Telnet, SSH, Putty, PSTOOLs

✓ Business Intelligence Software – ServiceNow, BrightGauge, Connectwise

✓ Document Management – ITGlue, SharePoint, OneDrive, Huddle

Microsoft Certifications:

AZ-104 – Microsoft Certified: Azure Administrator Associate

AZ-900 – Microsoft Certified: Azure Fundamentals

70-410 – Installing and Configuring Windows Server 2012

70-680 – Windows 7 Configuring

70-681 – Windows 7 and Office 2010, Deploying

70-270 – Installing, Configuring, and Administering Microsoft Windows XP Professional

ITIL v4 Foundation Certificate in IT Service Management

City & Guilds Advanced Diploma for IT Practitioners:

Installing and Configure Software – Distinction

Maintain Equipment and Systems – Pass

Customer Support Provision – Pass

Plan for the Delivery of ICT Support Services and Assist in the Acquisition of ICT Systems – Distinction

Install, Configure and Integrate Networked Hardware and Software – Distinction

Advanced Apprenticeship in IT Services and Development

Level 3 NVQ for IT Professionals